Privacy policy

Privacy Policy

Last Updated: 16/07/26

Welcome to [ValueHub]. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to updates, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through third-party payment providers)
Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referral sources
Website usage data

2. How We Use Your Information

We use your information for legitimate business purposes, including:

Processing and fulfilling orders
Providing customer support
Managing accounts
Sending order confirmations and shipping updates
Improving our products, services, and website experience
Preventing fraud and unauthorized transactions
Complying with legal obligations
Sending promotional communications (only where permitted by law)

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and website functionality.

Cookies may be used to:

Remember user preferences
Keep items in shopping carts
Analyze website traffic
Improve website performance
Personalize content and offers

You may choose to disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and provide services, including:

Payment gateways
Shipping and logistics providers
Analytics providers
Marketing platforms
Customer support tools
Website hosting services

These third parties may receive limited information necessary to perform their services but are not authorized to use your information for unrelated purposes.

Examples may include:

Shopify
Razorpay
PayU
Google Analytics
Meta (Facebook)
Shipping partners and courier services

Please review the privacy policies of these third-party providers for additional information about how they handle your data.

5. Payment Information

We do not store complete payment card details on our servers.

Payments are processed through secure third-party payment providers that use industry-standard security measures and encryption technologies to protect your financial information.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from:

Unauthorized access
Disclosure
Alteration
Loss
Misuse

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and regulatory obligations
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

8. Customer Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent where applicable
Object to certain processing activities
Request information regarding how your data is used

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our services are not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. Marketing Communications

We may send promotional emails, offers, or updates regarding our products and services.

You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

Even after opting out, we may still send transactional communications related to orders or account activity.

11. International Data Transfers

If applicable, your information may be processed and stored on servers located in different jurisdictions where our service providers operate.

We take reasonable steps to ensure that any such transfers are conducted securely and in accordance with applicable laws.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date. Continued use of the website after changes become effective constitutes acceptance of the updated policy.