Refund policy

Return and Refund Policy

Last Updated: 16/07/26

At ValueHub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

Be returned within 7 days of delivery.
Be unused, unworn, and in its original condition.
Include all original packaging, accessories, manuals, and tags (if applicable).
Not show signs of misuse, damage, or alteration caused by the customer.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within 7 days from the date the order is marked as delivered.

To initiate a return, please contact us at:

Email: official.svryx@gmail.com

Please include:

Order Number
Full Name
Product Name
Reason for Return
Photos (if the item is damaged or defective)

3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method whenever possible.
Refund requests are typically processed within 5–7 business days after approval.
Depending on your bank or payment provider, the refund may take additional time to appear in your account.

4. Exchanges

We offer exchanges for:

Damaged products
Defective products
Incorrect items received

If you wish to exchange a product, please contact us within 48 hours of delivery.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, a refund or store credit may be offered.

5. Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
The wrong item

Please contact us within 48 hours of delivery and provide:

Your order number
Photos or videos clearly showing the issue
A brief description of the problem

After verification, we will arrange a replacement, exchange, or refund at no additional cost.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless damaged or defective upon arrival:

Personalized or custom-made products
Gift cards
Downloadable digital products
Products marked as "Final Sale" or "Non-Returnable"
Hygiene-sensitive items that have been opened or used
Products damaged due to misuse or improper handling after delivery

7. Return Shipping Costs

If the return is due to:

Our Error (Wrong, Damaged, or Defective Product):

ValueHub will cover the return shipping cost.

Customer Preference (Change of Mind, Ordered Wrong Item, etc.):

The customer may be responsible for return shipping charges.
Original shipping charges, if any, are generally non-refundable.

8. Order Cancellation

Orders may be canceled before they are processed and shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process outlined in this policy.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.
Contact your payment provider or bank.
Contact us at official.svryx@gmail.com for assistance.

Some payment providers may take additional time to reflect refunds.

10. Abuse of Return Policy

To maintain fair service for all customers, we reserve the right to refuse returns, refunds, or exchanges where we detect:

Excessive return activity
Fraudulent claims
Abuse of promotional offers
Violations of this policy

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: ValueHub